Missed bin collections are frustrating. It can mean more rubbish builds up, your bins start to overflow and exceed their weight limits, and a bad smell develops. This might attract pests and create an unpleasant environment for any customers or visitors who pass your bins and for your staff when throwing out any more waste.
At Business Waste we’re proud to arrange regular and reliable commercial bin collections for companies across the UK. However, sometimes things happen beyond our control, which means unfortunately your bins might not be collected on time. If this happens we’ll work to ensure a fast solution that gets your bins emptied and collections back on track.
Contact us online or call 01904 207 120 if you experience a missed bin collection for a fast solution. Keep reading to discover common reasons why bins aren’t collected, what you can do to ensure yours should be emptied, and how to report a missed bin collection.
Contact us about your missed bin collection or get a free quote for extra bin collections
You can report a missed bin collection with Business Waste online or over the phone if you’re an existing customer. One of our expert customer services and/or logistics team members will look into why your bins weren’t collected and work out a solution. There are a few ways you can report a missed bin collection with Business Waste:
There are various common reasons why a bin is not collected. Sometimes it’s an error by the waste management company responsible for collecting the bin, at other times it might be the fault of the business whose bins need to be collected. And sometimes it can be due to elements out of both parties’ control.
Consider whether your bins might not have been collected for one of the following reasons to help determine the cause of any missed collection and work out a fast solution:
It depends on the reasons for a missed bin collection. When you speak to one of our customer care team about your missed bin collection they can advise on whether you could receive a refund or not. The likelihood of a refund and its potential amount will depend on the specific details of the case.
If your bins are not collected at home you should contact your local council or the authority responsible for your bin collections. Use the UK government website to find who you should contact about a missed domestic bin collection based on your postcode.
Contact us online or call 01904 207 120 to report any missed bin collections arranged with us here at Business Waste. Our team will work diligently to get to the bottom of what’s happened and provide a quick solution to ensure your bins are emptied.
You can also contact us online or call 0800 211 8390 if you want to arrange additional bin collections or have a question about your current collection service.
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Published 7th August 2023 by Mark Hall. Last modified 4th April 2025
