recycling logo on front of bin.
All questions answered


Got a question about your bin collections or our services? Find the answer to many frequently asked questions we get asked at Business Waste, whether you’re a new or existing customer. Explore the different categories of waste management FAQs below or visit our contact page to speak with one of our friendly experts from the relevant department over the phone or email.

Visit our help page

Bin collection FAQs

  • small wheelie bin icon Do you provide free bins?

    Yes, we provide all bins, bags, and containers for your waste free of charge – you just pay for collection. There are no hidden hire or rental charges for your bins, so you know exactly what your waste collections cost.

  • small wheelie bin icon How often will my bin be collected?

    We offer our customers a choice of daily, weekly, or fortnightly collections – so your bins are emptied as often as you want. Our expert team can advise on the correct waste collection schedule based on the type and amount of waste you produce. and your business needs – such as your bin storage space and location.

  • small wheelie bin icon What time will my bin be collected?

    Bin collection times vary depending on your location, waste type, number and size of bins, and other factors. We work with all our customers to ensure your waste is always collected on time when it’s suitable for you and the licensed waste carrier. We can work around access times to arrange collections at convenient times.

  • small wheelie bin icon Can I change my bin collection day?

    We appreciate things can change and you may need to switch the day and time our licensed waste carriers will collect your bins. Contact our friendly customer care team and we’ll find the best solution to suit you:

  • small wheelie bin icon What type of wheelie bins are available?

    A range of two and four-wheel bins are available to store all sorts of waste on your premises. Explore our bins to see all available bins and information about what types and amounts of waste they can hold.

    For any questions and answers about wheelie bin weight limits, sizes, locks, and anything else, read our bin FAQ guide.

  • small wheelie bin icon How can I change my bin sizes?

    We realise that the amount and type of waste your business produces may change over time, especially if you work in an industry affected by seasonality – such as the hospitality sector. Contact our customer care team and we can work out the best solution if you need to use bigger or smaller bins to store and dispose of your commercial waste.

    Email [email protected] or call 01904 207 120 to speak to one of our friendly team directly.

  • small wheelie bin icon Can I add an additional bin to my service?

    Yes, of course. We can provide extra bins for new waste streams to encourage recycling. Or if you’re simply producing more waste of the same type, we can add an extra or larger bin to your delivery and collection services if you’re at capacity.

  • small wheelie bin icon Can I reduce the number of bins I use?

    Your business might not need as many bins delivering and collecting if you’ve cut back on the amount of waste you’re producing or have increased your recycling. We can help work out the best solution for your needs. Speak to our customer care team by emailing [email protected] or calling 01904 207 120.

Waste disposal services FAQs

  • small wheelie bin icon What types of waste can you collect?

    We can collect a wide range of waste types in various amounts from all sorts of businesses. From general waste to common glass, paper, and packaging recycling – as well as specialist waste streams such as clinical, hazardous, and pharmaceutical waste – we work with licensed waste carriers able to safely collect all such types.

    Explore all types of waste we collect

  • small wheelie bin icon Will you collect commercial waste from my postcode?

    Yes, our nationwide network means we can arrange waste collections all over the UK. Whether your business is in a bustling city centre, peaceful rural village, or scenic coastal town, we’ll find a solution to deliver and collect the bins you need.

    Visit our locations page to find your town and arrange local waste collections.

  • small wheelie bin icon How much does business waste disposal cost?

    How long is a piece of string? There’s no set price as business waste collections vary depending on the type and amount of waste, number and sizes of bins, your location, and how often you need your waste collecting. The easiest way to find out the costs for your company is by contacting us today for a free quote.

    Call 0800 211 8390 or email [email protected] for a free quote. We’ll ask for a few details, such as your location, the type of waste you need disposing, and a rough estimate of how much waste you’ve got. Then our expert team will provide an accurate estimate of our competitive prices tailored to your business.

  • small wheelie bin icon How do I know which size bin I need?

    Browse our bins to see the range of different containers available to store and dispose of all sorts of commercial waste. Each bin page gives an idea of its size and capacity, as well as the types of waste it can hold.

    Or contact our team for some expert advice. Tell us the type and a rough estimate of how much waste you need removing and we can advise on the best size, type, and number of bins to use. Call 0800 211 83 90 or email [email protected]

  • small wheelie bin icon Can I arrange a waste audit?

    Yes, we can help arrange a waste audit for your business to work out the most cost-effective and efficient commercial waste disposal services for your company. This will involve determining how much and the types of waste you produce to advise on the best bins, sizes, and collection frequencies – while ensuring as much as possible is recycled. We’ll also provide a free quote tailored to your business.

    To arrange a waste audit contact us today:

  • small wheelie bin icon Can I hire a skip with Business Waste?

    Yes, we offer skip hire across the UK – choose between a range of skip sizes. Simply tell us what type of skip you need, when you need it, what type of waste it’s for, and how long you’ll be using it. Then we can provide a free quote based on your needs.

    For more information read our skip hire guide

  • small wheelie bin icon Where does my waste go?

    It depends on the type of waste and your location. We work on a zero-landfill policy, so aim to recycle and divert as much commercial waste away from landfill as possible. Normally our licensed waste collectors will transport your waste to a nearby recycling centre for responsible disposal.

    Explore all types of waste to learn about where your waste may go after it leaves your business.

Payment FAQs

  • How do I pay my invoice?

    When we send your invoice the email will contain all your options to make a payment. The quickest and easiest way is to pay your invoice online. You can also call our billing team to pay over the phone on 01904 207 121 or email over your completed invoice to [email protected]

  • Can I pay my bill online?

    Yes – visit our payments page to pay your invoice online. You’ll need your billing and payment details, including your account and invoice number (if applicable).

    If you have any questions about your bill either email [email protected] or call 01904 207 117 and one of our friendly team will be on hand to help.

  • Who can I speak to about a query with my invoice?

    If you have a question about your invoice or any other issues about payments, speak to someone from our friendly billing team:

    If you just want to pay your invoice quickly, you can do so online – pay your invoice online.

Customer care FAQs

  • How can I report a missed collection?

    We’re sorry to hear one of your waste collections was missed. To report a missed collection please contact our customer care team and we’ll arrange a fast and convenient solution:

  • What are overweight charges?

    Overweight charges are applied when the weight of waste in your container exceeds its weight allowance. All containers have a weight allowance, which varies based on the size of the container and the type of waste collected. Overweight charges are industry-wide. They’re applied because waste disposal is charged based on the weight rather than the volume collected.

  • How are overweight charges calculated?

    Your bin or container is weighed as it’s taken from the floor with the waste inside. It’s then weighed again when the container is empty and this number is deducted from the first weight recorded. The information is then electronically sent to the cab and uploaded directly into the system for invoicing. There’s no human input during this process to avoid the risk of errors, and the bin is also chipped to avoid any confusion between containers.

    Every vehicle that issues overweight charges is fitted with weighing equipment that’s calibrated by weights and measures. Regular checks are carried out on these vehicles, sampling and testing products. They also check the accuracy of equipment used for trade (scales and weighbridges). Once these checks are complete, the business responsible for the machinery is issued with a certificate of calibration.

  • How can I avoid overweight charges?

    Ensure you’re aware of the maximum weight allowance for any bin or waste container you use and fill it within these limits. If you frequently receive overweight charges, it’s likely because you regularly produce more waste than the current service you have in place is designed to accommodate.

    To avoid any further overweight charges, consider upgrading your waste collection service to either more or bigger bin sizes, or more frequent collections. Please contact our customer service team on 01904 207120 and they can explain your options, helping you get a fast solution to avoid any more overweight charges.

  • Is the Business Waste customer care team based in the UK?

    Yes, our customer care team is based in York. Email [email protected] or call 01904 207 120 and one of our friendly, expert, and UK-based customer care team will be more than happy to help with your waste collection queries.

  • What are your opening times?

    Our opening times are below, but you can fill in an online form or email us at any time and we’ll respond in due course:

    • Monday – 09:00 – 17:30
    • Tuesday – 09:00 – 17:30
    • Wednesday – 09:00 – 17:30
    • Thursday – 09:00 – 17:30
    • Friday – 09:00 – 17:30
    • Saturday – closed
    • Sunday – closed

General FAQs

  • Do you supply a duty of care certificate?

    Yes, we provide a duty of care certificate (also known as a waste transfer note (WTN)) free of charge as part of your service agreement. This is included for free every time we collect any type of waste from your premises. Duty of care certificates are a legal requirement and licensed waste carriers can complete them for free – so you should never be charged for one.

    Find out more about them in our guide to waste transfer notes.

  • Do you cover all of the UK?

    Yes! Our nationwide network means we offer waste collections anywhere in the UK. Whatever type of waste you need to dispose of and wherever you’re based in the country, we’ll find a local solution for your waste management and recycling needs.

    Arrange waste collections in your location.

  • Are your waste collections flexible?

    We realise that your waste collection needs may change as your business grows, seasons change, and demand for your products or services fluctuate. Alongside offering daily, weekly, and fortnightly collections, you can add more, different types, or bigger bins to your services and adapt the frequency of collections.

    Contact us today if you want to change your waste collections.

  • Do you have an environmental policy?

  • Do you have a quality policy?

  • Is Business Waste ISO certified?

    Yes, Business Waste has received Alcumus ISOQAR certification for:

    These are both in the scope of registration for the provision of waste management brokerage and are both valid until October 2025.

  • What is ISO certification and why is it important?

    The International Organization for Standardization (ISO) is an independent, non-governmental group that uses experts to set global standards for providing innovation and solutions to worldwide challenges. ISO certification confirms a management system, manufacturing process, service, or documentation procedure meets the requirements for standardisation and quality assurance.

    ISO certification is provided by a third party – in our case Alcumus ISOQAR, which provides UKAS accredited ISO certification. The standards provide benchmarks for businesses to meet, ensuring achieving ISO certification demonstrates a well-run, stable business that’s ready to grow. There are more than 20,000 management standards, but the two we’ve achieved provide the following benefits:

    • ISO 9001: 2015 – helps put our customers first.
    • ISO 14001: 2015 – reduces our environmental impact.

    Learn more about ISO certification with Alcumus

  • How can we reduce our waste?

    There are many ways to reduce the amount of waste we produce as individuals and businesses. A waste audit can highlight where you’re producing lots of waste as a starting place to cut down. Simple steps to reduce waste include efficient purchasing, buying reusable products, and recycling as much as possible.

    If you have specific questions about reducing a certain type of waste, select it from the top menu under Your Waste and find the relevant page.

  • Can I view your waste carriers licence?

    Of course a copy of our waste carriers licence can we found here.

  • We need a copy of your logo

    You can find that here

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