Multi-Site Hospitality Waste Management: Inglenook Group
Inglenook Group operates a growing collection of pubs, restaurants, and hospitality venues across the UK, each with its own day-to-day operational pressures, customer demands, and waste requirements. Managing waste across multiple busy sites requires more than simple collections. It needs structure, consistency, and ongoing oversight.
Working closely with senior management and the wider Inglenook Group team, Business Waste provides a coordinated waste management setup that supports the group’s multi-site hospitality model while helping maintain clean, compliant, customer-facing environments.
Details
Industry: Hospitality
Location: Multi-site UK operation
Size: Multi-location hospitality group
Website: Inglenook Group
The waste challenges
Operating multiple hospitality venues creates a wide range of waste management demands across different locations.
Each site generates a mix of:
- Food waste from kitchens and food preparation
- Glass waste from bars and drinks service
- Cardboard and packaging waste from regular deliveries
- General waste from day-to-day operations
- Dry mixed recycling from front and back-of-house activity
With various UK locations operating simultaneously, waste management needed to remain consistent across the group while still adapting to the individual needs of each venue.
Key operational challenges included:
- Multiple collections required each week at different sites
- Maintaining clean bin areas in customer-facing hospitality environments
- Managing changing waste volumes during busy trading periods
- Ensuring recyclable materials are segregated properly
- Coordinating services across several locations without creating unnecessary administration
The business also required a simpler waste management structure, avoiding the need to handle separate suppliers, invoices, and points of contact across the estate.
Our solutions
Business Waste introduced a coordinated multi-site waste management structure tailored to the operational needs of the Inglenook Group.
This included:
- Scheduled collections multiple times per week where required
- Separate waste streams for food, glass, cardboard, packaging, and general waste
- Ongoing waste audits and site visits to monitor performance and identify improvements
- Dedicated customer support through a single account structure
- One consolidated invoice covering all participating sites
Rather than taking a one-size-fits-all approach, each venue was reviewed individually to ensure collections, container sizes, and waste streams matched how the site actually operates.
This allows busy hospitality teams to focus on service while maintaining reliable waste handling behind the scenes.
The services we provided
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Waste Management Audit
We carried out a comprehensive audit of Inglenook Group’s waste setup, with ongoing check-ins to implement improvements.
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Waste Collection
A structured, reliable schedule was enforced according to the needs of each site. General waste and food waste is collected and disposed of by local, vetted experts.
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Business Recycling
On-site segregation of glass, dry mixed recycling, and cardboard paired with regular collections contributes to increased recycling rates.
The types of waste we collected
The results
The Inglenook Group now benefits from a more structured and centralised waste management system across its venues.
Key outcomes include:
- Reliable collections aligned with trading demands
- Cleaner and more organised waste storage areas
- Improved segregation of recyclable materials
- Reduced administrative burden through a single account structure
- Ongoing operational support across multiple sites
- Greater consistency in waste handling standards throughout the group
The setup also provides flexibility as operational needs change across different venues and trading periods.
“Managing waste across multiple hospitality sites can quickly become difficult without the right structure in place. Business Waste keeps everything organised, reliable, and easy for our teams to manage day-to-day.”James Waddington
Managing Director, Inglenook Group
Implementation overview
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Multi-site waste assessment
Each Inglenook Inns location was reviewed individually to understand waste volumes, operational flow, and storage requirements. This helped identify the most effective setup for each venue rather than applying a single structure across all sites.
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Site-specific collection planning
Collection schedules and waste streams were tailored to the demands of each location. Factors such as trading patterns, food service activity, customer footfall, and available space all informed the final setup.
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Structured collections and ongoing reviews
Multiple weekly collections were introduced where required to keep waste moving consistently across busy hospitality environments. Regular audits and site reviews continue to help identify improvements and ensure services remain aligned with operational needs.
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Consolidated account management and support
All participating venues operate under a single central account structure, with a single invoice and a dedicated point of contact. This reduces administration for the Inglenook Inns team while ensuring ongoing support is always available when requirements change.
The outcome
Inglenook Group now has a structure that supports the realities of a busy hospitality group. Collections remain reliable across multiple venues, recyclable materials are managed properly, and each site has ongoing support to maintain clean, compliant operations.
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Published 14th May 2026 by Mitch Thorne.