A number of key issues will be addressed as part of the plan such as missed bin collections
An extensive 65-point plan of action has been approved by the City of Edinburgh Council’s Transport and Environment Committee, to help improve the city’s waste and cleansing services, after admitting to receiving a number of complaints about the services they provide.
Numerous key issues will be addressed in the plan, such as delayed and missed bin collections, litter, fly-tipping, communal bins and street cleansing.
Councillor Lesley Hinds, Transport and Environment Convener, said the waste and cleansing services were a council priority and understands the frustration residents must be feeling when their bin collection day is missed, or if they see communal bins in the area overflowing with rubbish.
She added that these issues were unacceptable and the main reason for the new action plan, which will enable the council to target the biggest problem areas, creating a cleaner and more welcoming place for everybody.
Edinburgh Council’s waste and cleansing services have gone through a number of changes over the past few years, including a new food waste collection service, changes to the number of collections, a new roadside recycling service for over 140,000 homes and a seven days a week service delivery.
The council is aware of the number of complaints and the fall in customer satisfaction regarding the services and the new plan will hopefully address these issues, some of which have already been put in place. The complete action plan will be carried out over the next few months.
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